Returns/Refunds
Dog earplugs are for personal, inner-ear use. For health reasons, all sales are final and there are no returns, exchanges, or refunds. If you find a defect in the product, contact our Customer Service department within 7 days of receipt. Defective product refunds are refunded to the credit card used for the original purchase.
Shipping
Our products ships UPS within 3 business day, excluding weekends or statutory federal holidays and in WA state, USA. UPS tracking information is emailed to customers once product leaves the store. Use the UPS tracking portal to inquire on status as they are responsible for delivery once product is sent. We only ship to the countries listed during check out. If we do not ship to your country, do not use a reshipping service as this voids all exchange/returns/refunds. Read more here about 3rd party shippers.
Holiday Shipping Information
Order at least 10 business days prior to a major holiday. This includes July 4th and New Year’s Eve. By ordering within this guideline, your product will ship timely, training can occur, and avoids panic for you and stress for your dog. Return requests due to late ordering are handled in compliance with our Returns/Refunds policy found at the top of this page.
Please contact our Customer Service department with questions.
