CrittEar® Product Questions

What is Calm made of?

Calm is made of a medical use approved, special formulated memory foam that contours perfectly to your dogs ear canal.

How do I know what size to order?

All of the Calm products are sized by your dog’s weight (in pounds & kilograms).  

  • XS (Extra Small): 2-12; 1-5 kg
  • S (Small): 12-24; 6-11 kg
  • M (Medium): 24-60; 11-27 kg
  • L (Large): 60-90; 28-41 kg
  • XL (Extra Large): 90-120;  42-54 kg

How do I train my dog to use Calm?

​It’s as easy ABC123! And as easy as training your dog to sit, shake or stay! Go to CrittEar’s youTube channel to watch and learn more HERE!

How long will it take my dog to get used to them?

Each dog is different. It can range from a day to a few days. Just keep working with them and they will soon realize you are helping them and will accept them with no problems! (treats are always good too! ) Just follow the 3 simple steps!

How do I insert them?

Simple! All you have to do is:

1) roll one Calm into a long cylinder shape.

2) Gently pull up on the dogs ear to elongate the ear canals. 

3) Insert Calm into the ear until it is flush with the head, count to 5 to allow it to expand to fill the ear canal and then release the ear.  Please watch the instruction video at (to be added soon) to learn how to properly insert them. 

What if my dog has very hairy ears?

Not an issue. Just follow instructions here and all will be good!

When will you release a cat version?

We hope to someday release CALM for cats, horses, mules, maybe even goats! Sky’s the limit! Join our mailing list to stay in-the-know as we develop and test new products for other furry friends!

Billing & Shipping Questions

Do you charge sales tax?

We do charge a Sales Tax for WA state residents. 

What if I purchase the wrong size?

It is very important that you go by the dogs weight, not size. Example: A greyhound looks like a “Large” dog, but most likely their weight says to order a “Medium”.

Should you have an oops, please contact us at [email protected] so that we can help you with an exchange.

What payment options do I have?

You can pay with Visa, and MasterCard. We also accept payment through PayPal.

Unfortunately at this time we aren’t able to accept prepaid cards or PayPal Credit, cash, or checks.